Refund & Cancellation Policy
The short version
- Orders cannot be cancelled or returned once they are placed, and we do not give refunds for a change of mind. Please check your order before you pay.
- Arrived damaged? Tell us within 7 days of delivery and we will replace it.
- Lost in transit? If your order never reaches you, email us and we will work out a refund with you.
- Payment problem? If money was taken but your order did not go through, or you were charged twice or the wrong amount, it is refunded to you automatically within 7 days.
Cancelling an order
We cannot cancel an order once it has been placed, so please check your items and delivery address before you pay.
If we are the ones who cannot fulfil an order, for example because an item is out of stock, a price is wrong or we cannot deliver to your address, we will cancel it ourselves and refund you in full.
Returns and refunds
We do not accept returns, and we do not give refunds when you have changed your mind. The only exceptions are an order that arrives damaged, which we replace, and payment problems, which are refunded automatically. Both are explained below.
Orders that arrive damaged
If your order arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the damage and the packaging. A short unboxing video helps if the package itself was damaged.
We will check what you send and, if the damage is confirmed, we will send you a replacement at no extra cost to you, shipping included.
What is not covered
- Damage reported more than 7 days after delivery.
- Wear, or damage caused after delivery, for example from use or incorrect installation.
- Damage we cannot confirm, because no photos or video were provided.
How to ask for a replacement
- Contact us within 7 days of delivery through the contact page or at shop@flickgear.in, with your order number.
- Send clear photos of the damage and the packaging, and a short video if you can. We reply within 24 hours.
- We check what you sent and confirm the damage.
- We send your replacement.
Payment problems and refunds
If something goes wrong with a payment, the refund happens automatically and you do not need to ask. This covers money being taken but no order being placed, being charged twice, and being charged the wrong amount.
The refund goes back to the payment method you used, within 7 days. Your bank or payment provider may take a few more days to show it in your account. If it has not arrived after that, contact us with the transaction details and we will trace it with the payment provider.
Lost in transit
If your order is lost in transit and never reaches you, email us at shop@flickgear.in with your order number and we will work out a refund with you.
This applies if your tracking shows the order as lost, if it says delivered but you have not received it, or if the order has not arrived at all well after the estimated delivery time. We will look into it with the courier and agree the refund with you by email.
Your rights
Nothing in this policy limits any right you have as a consumer under the Consumer Protection Act, 2019, or under any other law.
Contact us
Questions about a replacement, a lost order or a payment? Email shop@flickgear.in or use the contact page. We reply within 24 hours, seven days a week. See also our Terms & Conditions.